Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our beauty products, shipping, returns, and shopping process.
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
🛍 Orders & Payments
Q1: How can I place an order?
You can place your order directly through our website by adding your favorite beauty products to the cart and proceeding to checkout. Once your payment is confirmed, you’ll receive an order confirmation email with your order details.
Q2: What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, and other secure payment options displayed at checkout.
Q3: Can I modify or cancel my order after placing it?
If your order hasn’t been processed or shipped yet, please contact us immediately at support@veeoffer.com/contact form . Once your order has shipped, we’re unable to make changes.
🚚 Shipping & Delivery
Q4: Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location. You can view the available shipping options at checkout before confirming your order.
Q5: How long does shipping take?
Orders are typically processed within 1–2 business days.
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Domestic shipping: 3–5 business days.
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International shipping: 7–21 business days (depending on location and customs).
You’ll receive a tracking number via email once your order has been shipped.
Q6: How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can use this link to track your package anytime until it’s delivered.
Q7: What if my order arrives damaged or missing items?
We’re so sorry! Please contact our support team within 24 hours of delivery at support@veeoffer.com with your order number and photos/video of the issue. We’ll replace or refund the item as quickly as possible.
How are shipping costs calculated?
Shipping costs are calculated based on product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
- The item you received is damaged, broken or faulty
🔁 Returns & Refunds
Q8: What is your return policy?
We accept returns within 7 days of delivery for most unused and unopened beauty products. For hygiene and safety reasons, certain items (like opened cosmetics, skincare products, or personal tools) cannot be returned.
Q9: How do I start a return?
To initiate a return, please contact us at returns@veeoffer.com/contact form with your order number and reason for return. Our team will guide you through the process and provide a return shipping address.
Q10: When will I receive my refund?
Once we receive your returned item and inspect it, we’ll issue a refund to your original payment method within 5–7 business days. You’ll receive a confirmation email once your refund is processed.
💄 Products & Ingredients
Q11: Are your products cruelty-free?
Yes! We’re proud to offer 100% cruelty-free beauty products. We never test on animals, and we carefully select brands that share our ethical values.
Q12: Do your products contain natural or organic ingredients?
Many of our skincare and cosmetic products feature natural, vegan, or organic ingredients. You can find detailed ingredient lists on each product page.
Q13: How should I store my beauty products?
Keep your products in a cool, dry place away from direct sunlight. Always close lids tightly to preserve freshness and prevent contamination.
🎁 Discounts & Promotions
Q14: Do you offer any discounts or loyalty programs?
Yes! Sign up for our newsletter to receive exclusive promotions, seasonal discounts, and early access to new arrivals. You can also earn points through our Rewards Program for every purchase you make.
🧴 Account & Support
Q15: Do I need an account to shop?
No — you can check out as a guest. However, creating an account allows you to save your details, track orders easily, and access special member offers.
Q16: How can I contact customer support?
You can reach our support team via email at [support@veeoffer.com], through our Contact Us page, or via live chat. We aim to respond within few minutes on business days.